Contact Center Outsourcing
Providing customers the effortless experience they deserve and expect.
Our mission is to provide a superior level of customer service to your customers while ensuring personal attention to their communication needs.
Serving clients since 1997, IMS has over 25 years of home agent experience. All agents are U.S. based, primarily located in the Midwest. Delivering excellence in customer experience, demonstrated by customer satisfaction scores, IMS has a particular strong resume in the retail, financial, and direct marketing industries.
Our mission is to provide a superior level of customer service to your customers while assuring personal attention to their communication needs.
Why Choose Our Contact Center Services?
Our Agents Are Valued.
Agents are empowered. They see their role as the keystone of customer experience and are aware of the impact they have on customer loyalty.
The IMS agent environment is not a one-time pep rally. A consistent foundation of inspiring and motivating agents creates excitement and satisfaction over their work. Agents feel like part of a team and part of a broader purpose.
Agents do more than just answer phone calls. They solve complex problems and communicate with a sense of understanding and empathy. Great customer experience begins with great people. We understand and invest heavily in recruitment to find individuals that will continue to accelerate the customer experience.
Want to learn more?
Agents that find their work satisfying and rewarding speak to customers with a smile on their face, resulting in an excellent customer experience.