Affordable Contact Center Outsourcing with ContactGURU
Get relief from contact center headaches and save money with quality outsourcing from proven experts.
- Cut costs by outsourcing overflow or your entire operation
- Gain flexibility, even intraday, with no staffing quotas
- Competitive pricing with high-quality is our specialty
- Onshore (US-based) and Offshore options
Unbeatable Outsourced Customer Service, Affordable Prices
Some outsourcers are focused on building empires. We’re focused on building customer relationships. We began many decades ago as the contact center services operation for Colony Brands. One order, one call, one touchpoint at a time, we grew. We now handle 20 million contacts annually. Our successful at-home, part-time employee staffing model and commitment to customer experience makes us unbeatable.
Since 1997, we’ve helped operations like yours with inbound and outbound calls, email, SMS, chat and social touchpoints, collections calls, fraud prevention, back office clerical and more.
Bigger, fancier buildings? Gig workers that come cheap but can’t cut the mustard? Let the big guys have ‘em. We focus on hiring, motivating, and retaining employees who are empathetic problem solvers. Our success is reflected in leading agent retention and customer satisfaction scores.
Outsourced Contact Center Services
Inbound and Outbound Call Handling
- 25 years’ experience part-time, at home employee staffing
- Contact center services in English & Spanish
- Unparalleled flexibility, even within a single day – no quotas
- Empathetic problem solvers, not gig workers or contractors
- Industry-leading customer satisfaction ratings
- 4x agent retention versus industry average, for excellent customer experience
- We’re passionate about customers, with more than 100 years’ experience in handling and managing customer interactions
- Services including order-taking, help desk services/product support, customer care, taking of payments, appointment scheduling, product recall, contact tracing and appointment generation
Contact Center Excellence Across Multiple Channels, Locations
- Inbound and Outbound Voice, Email, SMS, Chat, and Social support
- Onshore (US-based) and Offshore employee-staffed operations for quality and affordability
- Leading customer satisfaction scores, both Onshore (US-based) and Offshore
- Our agents report high job satisfaction levels of 4.25/5.00
- 20% of new hires come from agent referrals, indicating loyalty and commitment
- Security Culture: SOC 1 Type 2, PCI Certification & Training, Background Checks and more, onshore and offshore
Services, Applications & Industries
- 40 years’ experience online and catalog order capture and customer service
- Expertise in Accounts Receivable Management, Fraud Prevention and Collections, with decades of Credit Sector experience
- Back-office clerical support expertise for: editing & proofreading, data entry, visual quality checking, web enabling, medical coding & billing, insurance eligibility verification, trade reconciliation, claims processing, accounts payable & receivable, logistics & scheduling, and development of IT and mobile apps.
- Deep experience serving Retail, AR Management and Omnichannel Enterprises
- Ready to deliver results for Retail, Credit Unions, Banks, Education, Government, Utilities, related sectors
- Combine ContactGURU with other GURU Solution Suite Offerings for a full-service BPO partnership, including PrintGURU, LockboxGURU and more.
Quality Assurance
- We offer Quality Assurance (QA) services, or you can use your own
- Our QA staff and leadership provide agent performance coaching
- Consistently high QA standards onshore and offshore
- Agent certification testing available upon request
- Proficient in speech analytics for QA measurement methods
Choose Your Training Approach
- Train-the-Trainer: You train our experienced trainers, who are evaluated based on agent performance.
- Training Support: Your team trains agents, and our training professionals offer support.
- Training Development & Support: We create a comprehensive curriculum, provide ad hoc assistance, and even train your internal staff.
- There’s no one-size-fits-all approach; select the training model that suits you best.
- With more than 40 years of customer service experience, we’re your trusted training resource.
Choose Your Workforce Management (WFM) Model
- Full Service: Our experienced WFM team handles forecasting, scheduling, intraday management, and reporting.
- Hybrid: Our WFM team supports you as needed, with full-service functions or by adding our agents to your forecasts.
- Staff Augmentation: We can source any level of WFM staff to support your needs.
- Choose the workforce management model that works best for you.
Book a Call. Get big savings.
You’ll find our pricing very tough to beat. Let us prove it to you.
- Book a 30-min Call with ContactGURU experts
- See what ContactGURU can do for you
- Get a $100 gift card from The Swiss Colony®. (We know folks in the food gifts biz.)
Want more details now?
Case Studies
Homegoods Brand Drives 2.6x Pull in Google Shopping with Product Assortment Tool
The Challenge Our Insights Our Approach Results Conclusion Catalog retailer Montgomery Wards wanted to improve its print catalog and Google Shopping results. They’d once been one of the nation’s largest…
Household Goods Catalog Gains Profit with ZAPFI Credit
Under the gun to meet their next print cycle date, this marketer needed to create a compliance communications piece to make their customers aware of a rate change to their credit programs. To stay in compliance without missing cycles, they needed to do this in record time, while keeping costs to a minimum.
Direct Marketing Response Model Drives Big Profit Gains
A prominent multi-title catalog mailer faced a profitability crisis in their direct marketing campaigns. They would need to overcome 3 big challenges to improve direct mail productivity.